Orders shipped to countries other than Australia are delivered via DHL's Global Express Shipping service, under a global solution called Borderfree. See the below International Order FAQ for relevant information on this service.
Borderfree is a global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
No. The order total presented will be the exact amount you will be billed by Borderfree. As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.
Borderfree will calculate and display an order total in your preferred currency at checkout, including all shipping costs to your international destination, as well as any applicable duties and taxes imposed by the Customs and Revenue authorities in the destination country.
Currently Borderfree supports billing in more than 60 global currencies, with more being added continuously.
Currently, Borderfree supports Visa, MasterCard, American Express, PayPal, and China UnionPay.
International customers are not eligible to receive or redeem rewards for all international orders.
The international shipping cost will be calculated during the Borderfree global checkout and is calculated based on the shipping speed, the number of items purchased, the weight of the items, the destination country, and all applicable duties and taxes.
Borderfree will bill your credit card once your order has been shipped.
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the merchandise purchased, the classification of the merchandise in accordance with a harmonized system adopted and used by the countries Borderfree supports, and the Value Added Tax (VAT) rates set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your Toni Bianco order within the Borderfree global checkout.
Borderfree will notify you if for some reason certain items cannot be shipped to your country.
Please click here to track your International packages(s). Tracking can also be done from your Order Shipment Confirmation.
You may be able to cancel a Tony Bianco order as long as your order has not been shipped. If order status is "shipped," it cannot be cancelled.