Whether you have purchased from a Tony Bianco Boutique or our Online Boutique the process is the same. If you have a change of mind, you can return or exchange any full priced item that is unworn and in it's original condition to any Tony Bianco Boutique or the Online Boutique via Parcel Point within 14 days of order receipt to receive a Full Refund, Exchange or Store Credit.
Reduced or Sale Merchandise returned to our stores, within 14 days of purchase, can be exchanged or a Tony Bianco Store Credit issued where an exchange is not possible (a Tony Bianco Online Credit may be requested for returns sent back to our Online Boutique via Parcel Point).
Returns will be accepted on any faulty merchandise returned to a Tony Bianco Boutique or our Online Boutique via Parcel Point within a reasonable time frame, after assessment by a Tony Bianco representative. Tony Bianco reserve the right to repair or replace items deemed faulty.
Please note that this excludes made to order styles and selected accessories (shoe care, hats, watches and jewellery).
For any purchases of product made outside of a Tony Bianco Boutique, the return must be processed at the business where the original purchase was made.